Customer Care

Authenticity Pledge 

Luxury 24-7 guarantees the authenticity of every item listed. Luxury items undergo rigorous vetting to meet the highest standards of quality. All of our products are closely examined by our professional luxury team prior to release. Our commitment to genuine products is steadfast and embedded in the integrity of our company. 

Condition Ranking

Pristine - The piece is in perfect condition and appears to have never been used. It is in as-new condition.
Excellent - The piece is in nearly perfect condition, with only very slight signs of use.
Very Good - The piece has been used but well cared for with no major flaws or wear.
Good - The piece has been used and shows wear. It is in as-is condition.

Please note that all items available for purchase are pre-owned goods that have been cared for by a previous owner.  Each item is a unique piece with an individual description. All of the items featured on the site have been authenticated as 100% genuine. Luxury 24-7 has no affiliation with the respective brands and is strictly a resale vendor.

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Return Policy

You may request to exchange items under the below conditions:

Luxury item exchange requests should be emailed to Shelley@Luxury24-7.com within 72 hours of receipt of items purchased. 

Items must be returned in the original condition, in which the luxury items was received, including but not limited to the Luxury 24-7 retail tag and shipping inventory tag.

Customer Service



Shipping & Delivery

All items will be shipped utilizing FedEx Ground and require a signiture upon receipt. Shipping addresses and Billing addresses must match unless you are a well-established customer in which case we will handle special request on a case by case basis.

Luxurry 24-7 only ships domestically.

Privacy & Security

Privacy & Security: Luxury 24-7  is committed to protecting your privacy in accordance with the terms of this privacy policy and we will use appropriate security measures to protect the personal information you provide to us, including the use of a Secure Servers However, no internet data transmission can be guaranteed to be secure from access by unintended parties, and, by registering with us and providing personal information, you agree that you will not hold us responsible for any breach of security unless such breach is due to our gross negligence or deliberate violation of this privacy policy. Please note that if you have logged into Luxury24-7.com from a shared computer, it is important that you sign off your account before leaving that computer.

Data Collection Devices, such as Cookies: Cookies are small pieces of information sent to your Web browser and stored on your hard drive to help us provide you with a more effective and interesting shopping experience. Since our site may not function correctly with cookies disabled, we strongly recommend that you leave them enabled. However, if you would like to be notified when a cookie may be written, set your browser to stop accepting new cookies. To disallow the use of cookies altogether, please see the "Help" option in your browser's toolbar.

Compliance with Law and Fraud Protection: We may provide access to personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability, and to protect our rights or the rights, property, or safety of visitors to this Web Site or of the public. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Collection and Use of Information: Generally, you can browse our site without providing any personally identifiable information. Personally identifiable information is any information that may be used to identify an individual, including, but not limited to your: name; home, billing or other physical address; email address; phone number or other contact information; and a credit card number and expiration date. You are giving us your consent to the collection, use, and disclosure of this personally identifiable information in accordance with the terms of this privacy policy.

Communications: Should you provide Luxury24-7.com with personally identifiable information, this information may be used to communicate with you in order to, among other things, alert you as to information regarding Luxury24-7.com or its products and services that we believe may be of interest to you. If at any time you do not wish to receive communications from Luxuery 24-7.com, you may elect to opt-out of receiving further email by clicking on the unsubscribe link in any email promotion sent to you.

Returns & Replacements

You may request to exchange items under the below conditions: Luxury item exchange requests should be emailed to Shelley@Luxury24-7.com within 72 hours of receipt of items purchased. Exchange  Items must be returned in the original condition, in which the luxury items was received, including but not limited to the Luxury 24-7 retail tag and shipping inventory tag.

Most of our items are unique which makes replacing them incredibaly difficult. However, if an item is lost we will do our best to replace it with a like type item that is mutually agreed upon between Luxury 24-7 and the client. If comparable product cannot be found a refund for the item will be issued. (It is for this reason that your billing address and shipping address must match and why we require a signature upon receiving.)

Payment, Pricing & Promotions

We only accept Visa or MasterCard as methods of payment. The currency utilized on the site is in US dollars. Our pricing is based upon the items condition and availability or rarity. We do run promotions via our website, our retail store and our social media accounts. The terms and conditions of promotions will be generated with each event. The Buyer will pay the Purchase Price in accordance with the procedures set out in the Seller's website.

Viewing Orders

All orders and order history can be viewed and tracked at “My Accounts” by signing in to your personal Luxury 24-7 account page.

Updating Account Information

You can update your account info by logging into your account and changing your information or you can call or email our Luxury Team because we would love to hear from you!

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